These terms govern the customer-service text messaging program operated by WaterOut Michigan Restoration LLC (“WaterOut,” “we,” “us”). By opting in as described below, you agree to receive service-related SMS messages from us under these terms.
1. Program Name
WaterOut Michigan Restoration LLC Customer Service Messaging.
2. Program Description
WaterOut operates a two-way customer-service text messaging program on our business number +1 (586) 210-6797. Through this program we send appointment confirmations, technician-on-the-way updates, missed-call auto-replies, invoice notifications, and direct responses from our office team to customers who have engaged us for water damage mitigation, fire and smoke restoration, or mold remediation services. This is not a marketing program.
3. Who Can Message Us & How You Opt In
Any customer, prospective customer, or property owner who wants to reach our team. You become part of the program when you:
- Text or call our business number +1 (586) 210-6797, which is published on our website, Google Business Profile, service invoices, and vehicle signage.
- Provide your mobile phone number on our service intake form or signed work authorization.
- Verbally provide your mobile number to a WaterOut technician or office staff during a service visit.
All three methods constitute express consent to receive service-related SMS from WaterOut. Consent to receive text messages is not a condition of purchasing any goods or services.
4. Message Frequency
Message frequency varies based on the stage of your job. A typical job involves 3 to 10 SMS exchanges from intake to invoice. If we call you and you do not pick up, you will receive one automatic missed-call reply per incoming call, capped at once per hour per number.
5. Cost
Message and data rates may apply depending on your mobile carrier plan. WaterOut does not charge you for messages. Your carrier may.
6. How to Opt Out
You can opt out at any time by replying STOP to any message from us. Opt-out is honored immediately and permanently. You will receive one final confirmation message acknowledging the opt-out. After that, we will not send you any further messages unless you opt back in. You can also opt out by:
- Replying UNSUBSCRIBE, CANCEL, END, or QUIT.
- Calling us at +1 (586) 210-6797 and asking us to remove your number.
- Emailing info@wateroutmi.com.
7. How to Get Help
Reply HELP to any message and you will receive a response with our business name, phone number, email, and instructions to opt out. You can also reach our office directly at +1 (586) 210-6797 during business hours.
8. Supported Carriers
All major U.S. carriers are supported, including AT&T, Verizon, T-Mobile, Sprint (now T-Mobile), U.S. Cellular, MetroPCS, Cricket, Boost, and many regional carriers. Carriers are not liable for delayed or undelivered messages.
9. Privacy
We respect your privacy. Your mobile information is used only to deliver the service-related messages described above. We do not sell, rent, or share your phone number or SMS consent with third parties or affiliates for marketing purposes. See our Privacy Policy for full details.
10. Service Infrastructure
SMS delivery is handled by Twilio Inc., our telecommunications service provider. WaterOut Michigan Restoration LLC is the business sender and the party responsible for the content of all messages sent under this program.
11. Changes
We may update these terms from time to time. The current version is always posted at this URL with a Last Updated date. Continued participation after an update constitutes acceptance of the new terms.