At a glance
These terms govern the customer-service text messaging program operated by WaterOut Michigan Restoration LLC (“WaterOut,” “we,” “us”). By opting in as described below, you agree to receive service-related SMS messages from us under these terms.
Section 01Program name
WaterOut Michigan Restoration LLC Customer Service Messaging.
Section 02Program description
WaterOut operates a two-way customer-service text messaging program on our business number +1 (586) 210-6797. Through this program we send appointment confirmations, technician-on-the-way updates, missed-call auto-replies, invoice notifications, and direct responses from our office team to customers who have engaged us for water damage mitigation, structural drying, demolition and tear-out, containment, sewage cleanup, or related services. This is not a marketing program.
Section 03Who can message us, and how you opt in
Any customer, prospective customer, or property owner who wants to reach our team. You become part of the program when you:
- Text or call our business number +1 (586) 210-6797, which is published on our website, Google Business Profile, service invoices, and vehicle signage.
- Provide your mobile phone number on our service intake form or signed work authorization.
- Verbally provide your mobile number to a WaterOut technician or office staff during a service visit.
All three methods constitute express consent to receive service-related SMS from WaterOut. Consent to receive text messages is not a condition of purchasing any goods or services.
Section 04Message frequency
Message frequency varies based on the stage of your job. A typical job involves 3 to 10 SMS exchanges from intake to invoice. If we call you and you do not pick up, you will receive one automatic missed-call reply per incoming call, capped at once per hour per number.
Section 05Cost
Message and data rates may apply depending on your mobile carrier plan. WaterOut does not charge you for messages. Your carrier may.
Section 06How to opt out
You can opt out at any time by replying STOP to any message from us. Opt-out is honored immediately and permanently. You will receive one final confirmation message acknowledging the opt-out. After that, we will not send you any further messages unless you opt back in. You can also opt out by:
- Replying UNSUBSCRIBE, CANCEL, END, or QUIT.
- Calling us at +1 (586) 210-6797 and asking us to remove your number.
- Emailing info@wateroutmi.com.
Section 07How to get help
Reply HELP to any message and you will receive a response with our business name, phone number, email, and instructions to opt out. You can also reach our office directly at +1 (586) 210-6797 during business hours.
Section 08Supported carriers
All major U.S. carriers are supported, including AT&T, Verizon, T-Mobile, Sprint (now T-Mobile), U.S. Cellular, MetroPCS, Cricket, Boost, and many regional carriers. Carriers are not liable for delayed or undelivered messages.
Section 09Privacy
We respect your privacy. Your mobile information is used only to deliver the service-related messages described above. See our Privacy Policy for full details.
Section 10Service infrastructure
SMS delivery is handled by Twilio Inc., our telecommunications service provider. WaterOut Michigan Restoration LLC is the business sender and the party responsible for the content of all messages sent under this program.
Section 11Changes
We may update these terms from time to time. The current version is always posted at this URL with a Last Updated date. Continued participation after an update constitutes acceptance of the new terms.
Section 12Contact
Text messaging is not monitored around the clock and is not a substitute for calling in an emergency. For an active water emergency, call us. If life or safety is at risk, call 911.