WaterOut Michigan Restoration LLC (referred to here as “WaterOut,” “we,” “us,” or “our”) operates wateroutmi.com (the “Site”) and provides emergency water mitigation, structural drying, demolition and tear-out, mold remediation, and sewage cleanup throughout Macomb and Oakland County, Michigan (the “Services”). This policy describes what information we gather, why we gather it, how we handle it, and the choices you have. By using the Site or requesting our Services, you agree to the practices set out below. If you do not agree, please stop using the Site and Services.
1. Information We Collect
Information you give us
When you call us, submit a form, request a callback, ask for an estimate, or otherwise reach out, you may share details such as:
- Your name
- Your phone number, including a mobile number
- Your email address
- The property or service address involved
- Your insurance carrier and claim or policy details
- A description of the damage, along with any photos or videos you send us
- Anything else you choose to include in a message or form
Information collected automatically
When you browse the Site, our systems and analytics tools may record standard technical details, including:
- Your IP address and general location
- The browser and device you are using, plus language settings
- Which pages you view, how long you stay, and how you move through the Site
- The site or link that referred you, and the date and time of your visit
- Data gathered through cookies and comparable technologies
Cookies
We use cookies and similar tools to keep the Site working smoothly, remember your preferences, understand how visitors use the Site, and gauge how well our marketing performs. Cookies are small files stored on your device; some last only for your current session, while others remain until they expire or you remove them. You can block or delete cookies in your browser settings, though some parts of the Site may not work as intended if you do. Continuing to use the Site with cookies enabled means you accept their use.
2. How We Use Your Information
We put the information we collect to work in the following ways:
- Delivering our services — scheduling visits, performing inspections and estimates, and completing your restoration project.
- Staying in touch — answering your questions and sending appointment confirmations, status updates, invoices, and follow-ups.
- Working with your insurer — sharing documentation with your insurance company when you ask us to help with a claim.
- Improving the Site — reviewing how the Site is used so we can make it faster and more useful.
- Optional updates — sending occasional offers or news if you have opted in, which you can stop at any time.
- Meeting legal obligations — complying with applicable laws and responding to lawful requests.
- Protecting our business — detecting and preventing fraud, misuse, or unauthorized activity.
3. How We Share Information
We do not sell your personal information. We share it only in limited situations:
- Vendors who support our work — trusted providers such as analytics services, email and scheduling tools, and payment processors that help us run the business.
- Your insurance company — when you authorize it, we may provide estimates, photos, and project records to help move your claim forward.
- Legal reasons — when disclosure is required by law or is reasonably necessary to protect our rights, prevent fraud, or keep people safe.
- Business changes — if our company is ever sold, merged, or reorganized, customer information may transfer as part of that transaction.
- With your permission — any other sharing you specifically authorize.
4. How We Protect Your Information
We use reasonable administrative, technical, and physical measures — including encrypted connections, secure hosting, and limited internal access — to help keep your information safe. Please understand that no website or electronic storage system is completely secure, so we cannot guarantee absolute protection. You share information with us at your own risk. If a data breach ever affects your information, we will notify you and the appropriate authorities as required by law.
5. Links to Other Sites
The Site may link to outside websites and services we do not control, such as social media pages, review platforms, or payment tools. We are not responsible for how those sites handle your information, and a link is not an endorsement. We encourage you to read the privacy policy of any site you visit.
6. Children's Privacy
Our Site and Services are meant for adults and are not directed at children under 13. We do not knowingly collect information from anyone under 13. If we learn that we have, we will delete it promptly. If you believe a child has provided us information, please contact us using the details below.
7. Your Choices and Rights
Depending on where you live, you may have rights over your personal information, which can include the right to:
- Ask for a copy of the information we hold about you
- Request that we correct information that is wrong or incomplete
- Ask us to delete your information, subject to legal exceptions
- Opt out of marketing messages at any time
- Withdraw consent where our use of your information relies on it
To make a request, contact us using the information in Section 10. We will respond within a reasonable time and may ask you to confirm your identity first. Exercising these rights will never affect the way we treat you as a customer.
8. How Long We Keep Information
We keep your information only as long as we reasonably need it for the purposes described here or to meet legal, tax, accounting, or insurance requirements. In general:
- Project records such as estimates, invoices, and documentation may be kept for several years to satisfy tax, legal, and insurance needs.
- Messages and form submissions may be kept for a few years after your last contact with us.
- Marketing preferences are kept until you opt out or ask us to delete them.
- Anonymized analytics may be kept indefinitely for reporting.
When we no longer need your information, we securely delete or anonymize it in line with applicable law.
9. Updates to This Policy
We may revise this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last Updated” date above. Continuing to use the Site after an update means you accept the revised policy, so we encourage you to check back periodically.
10. Contact Us
If you have questions or requests about this policy or your information, reach out to us: